-Mitsubishi Motors Corporation (MMC)
today announced that it will open its customer call center on Sundays
from October 1, offering customers seven day a week service.
The center, currently open from 9am to 5pm Monday to Saturday, will be
open from 9am to 12 noon and 1pm to 5pm on Sundays, and will only close
for four days during the new year period.
The move is part of the ongoing renewal of MMC's domestic sales operations
geared to providing enhanced customer-centric service and puts the company's
customer services at the front of the Japanese automotive industry.
The center currently deals with around 400 inquires a day on issues ranging
from new car purchases and television commercials to more technical matters
such as safety and environmental performance and general maintenance.
It also deals with international inquiries originating from various countries
around the world.
In a further move, MMC plans to expand automotive-specific training for
employees working in the call center to ensure they are capable of providing
the highest level of customer support possible.
